Delivery times vary depending on destination and carrier, but typically range between 3–7 working days within the EU and UK.
Once your order has been shipped, a tracking number will be provided via email.
We are not responsible for delays caused by customs, postal services, or unforeseen circumstances.
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Returns & Refunds
Due to the nature of nicotine products and hygiene regulations, opened or used items cannot be returned.
Unopened and unused products may be returned within 14 days of delivery, provided they are in original, sealed condition.
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Refunds are processed within 5–10 business days after inspection of returned items.
Shipping fees are non-refundable.
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Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the issue.
We will review the case and provide a replacement or refund where appropriate.
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Lost or Delayed Shipments
If your order has not arrived within the estimated delivery time, please contact us so we can investigate with the carrier.
We are not responsible for parcels marked as delivered by the carrier but reported as missing.
